It’s here! 🎉
You can use Lavender with Gong to enhance customer interactions and increase data-driven decisions.
Benefits of setting up Lavender with Gong
Lavender will automatically show up in Gong when you:
Create or edit an email within a flow
Create or edit a template
Other benefits to setting up Lavender with Gong:
Access call recording highlights and outlines directly within the personalization assistant on the contact and account.
No more copying/pasting!
You can easily pull in templates, edit and personalize with Lavender, and then add to your sequences
Emails sent within Gong are added to the contact record of your prospect
Analytics from Gong emails will appear in your Lavender dashboard
How to set up Lavender with Gong
This is super easy!
Confirm the email you’re using to log into Lavender is the same one you use to log in to Gong
Make sure you're on the correct plan (Individual Pro or Teams) in Lavender
You can check your plan here. If you need to upgrade, this article will explain how.
That's it! 🎉
If you're looking to use Gong in the Lavender extension, don't forget to check out this article as well.
Using Lavender with Gong
Using Lavender with Gmail or Outlook will look and function the same inside Gong!
You can use Lavender with Gong to:
Use your Email Coach for suggestions.
Have multiple suggestions under “Needs Work”? Use Apply All Fixes to change them all at once
Use the Mobile Editor to see how that email will look on a phone.
Troubleshooting Lavender with Gong 🕵️
Not seeing Lavender appear right away? Let’s make sure your email is set up in the correct spots.
In Lavender:
Head to your Dashboard and check to ensure your email is connected.
For Gmail, you should see Disconnect from Google.
For Outlook, you should see Disconnect from Outlook.
If they don't say disconnect - make sure you connect them now and use the same email you’re using with Gong!
In Gong:
Head to your name in the top navigation bar and click on My Profile.
Make sure your Gong account email is the same as your Lavender account!
A few notes:
All of our integrations, including Gong, are available on our Individual Pro or Teams plans.
If Lavender isn’t appearing in Gong, you might be on our Basic or Starter plan. You can confirm which plan type you're on by checking here.
Gong is available to try on our 7-day Pro trial!
If you run into any issues, please don’t hesitate to email us at [email protected]