Starting December 4th, 2023, we will send managers and/or admins a weekly email summary. This summary is meant to be a quick snapshot of how your team is doing with Lavender - and help you make quick adjustments for the week ahead!

Below, we'll outline the content of these weekly summaries, so they are easy to digest and understand.

The emails sent section will share stats across your whole team.

The total emails sent across your team from the previous week.

The total replies across your team from the previous week.

The average reply rate across your team from the previous week.

In the example above, you would divide 256 (replies)/ 698 (total sent) to get .367.
Then multiply by 100 to get a 36.7% reply rate.

The email scores section will share stats across your whole team.

The total emails sent, with a score of 90+, across your team from the previous week.

The total emails sent, with a score from 80-89, across your team from the previous week.

The total emails sent, with a score from 70-79, across your team from the previous week.

The average email score across your team from the previous week. This averages all emails sent across your team.

The Top Reps and Needs Improvement sections will share stats of your top 3 reps and your lowest 3 reps on your team.

The number of replies sorts these.

Lists your rep's name, sorted by the number of replies they have received.

The total emails sent by that rep from the previous week.

The total emails sent, with a score of 90+, by that rep from the previous week.

The total number of replies to that rep from the previous week.

Total number of replies divided by number of emails sent. If you multiply by 100, you will get the %.

Communication Effectiveness Quotient. A calculation that should predict the efficiency and effectiveness of a sales rep, also known as your average email score.