Troubleshooting Lavender
Ah, tech issues. We all have them - even at Lavender. 😉
Our goal is to keep your use of Lavender as issue-free as possible. But if you’re experiencing any issues, here are the steps we recommend starting with first to troubleshoot!
Check to see if your browser is up to date
To update Google Chrome:
Open the Chrome browser
Click the three dots (⋮) in the top-right corner
Choose Help > About Google Chrome.
Click "Check for updates." If an update is available, download the update and restart Chrome.
To update Microsoft Edge:
Go to Settings and more > Help and feedback > About Microsoft Edge (edge://settings/help) in the browser.
If the About page shows Microsoft Edge is up to date, you don't need to do anything.
If the About page shows, an update is available. Select Download and Install to proceed.
Sign out of Lavender and sign back in
If you’re using Lavender with Gmail:
Sign out of Lavender via the Dashboard
Sign out of Gmail
Sign back into your Lavender Dashboard
Sign back into Gmail
If you're using Lavender with Outlook
Sign out of Lavender via the Dashboard
Sign out of Outlook
Sign back into your Lavender Dashboard
Sign back into Outlook
SalesLoft or Outreach
Sign out of Lavender via the Dashboard
Sign out of Salesloft or Outreach
Sign back into your Lavender Dashboard
Sign back into Salesloft or Outreach
For issues related to inaccurate email count:
Disconnect Salesloft or Outreach via the Integrations tab
Reconnect Salesloft or Outreach via the Integrations tab
This will allow for a full rerun of a historical sync, but it can take up to 24 hours!
Hubspot, Apollo, or Groove
Sign out of Lavender via the Dashboard
Sign out of the integration
Sign back into your Lavender Dashboard
Sign back into the integration
Clear your browser cache
Browser caches can get bogged down with data, and processes can get stuck!
Sign out of Lavender via the Dashboard
Clear your browser cache
Sign back into your Lavender Dashboard
Restart your computer
Yes, really. 😆
Restarting your computer will often help clear out the cache in other apps, force updates to finish, etc.
Uninstall and reinstall Lavender
💡 Note: When you uninstall and reinstall Lavender, you’ll want to double-check your Integrations and Settings in the Dashboard.
You may need to reconnect your integrations, toggle on Lavender Anywhere, etc.
Still, having issues?
If the issue persists, reach out to us at [email protected]
We’ll be happy to help troubleshoot with you!
Information that would be helpful to share when you reach out to Support:
Describe the issue you’re experiencing in as much detail as possible. Where is it popping up - in Gmail? In an integration?
When did you first encounter this issue? (Today, the past few days - a rough estimate is fine!)
Where do you primarily use Lavender? (In your Gmail inbox? With an integration? etc.)
If you can provide a screenshot or recording of what you’re experiencing, that helps, too! 😃
Looking for troubleshooting steps for integrations or mailbox providers? Some of these articles may help: