Troubleshooting Lavender
Ah, tech issues. We’ve all been there — even at Lavender. 😉
Here’s how to fix the most common ones fast.
Step 1: Start With the Basics
Is your browser up to date?
For Chrome:
Click
⋮→ Help → About Google ChromeChrome will auto-check for updates
Click Update and Restart
For Microsoft Edge:
Visit
edge://settings/helpEdge will auto-check for updates
If prompted, click Download and Install
Sign out & sign back in
If you’re using Gmail:
Sign out of Lavender Dashboard
Sign out of Gmail
Sign back into Lavender, then Gmail
If you’re using Outlook: Same steps as above — just swap Gmail for Outlook.
If you’re using Salesloft or Outreach:
Sign out of Lavender
Sign out of your integration
Sign back into both
For email count issues:
→ Disconnect & reconnect Salesloft/Outreach from Dashboard → Integrations
⏱ This will trigger a full historical sync (may take up to 24 hours).
Using HubSpot, Apollo, or Groove? Follow the same sign-out/sign-in process for those platforms too.
Step 2: Clear Cache & Restart
Clear your browser cache:
Sign out of Lavender
Clear your cache via browser settings
Sign back into Lavender
Restart your computer
Yes, seriously. This often resolves stuck processes or incomplete updates.
Step 3: Reinstall Lavender
Remove the Lavender extension from Chrome
Reinstall from install.lavender.ai
Reconnect integrations and toggle settings like Lavender Anywhere
💡 Don’t forget to revisit your Dashboard Settings after reinstalling!
🧠 Still Having Trouble?
We’re here to help!
Email [email protected] with:
A description of the issue (Gmail? HubSpot? Which part?)
When it started
Where you primarily use Lavender
A screenshot or short video if you can!